Refund policy
RETURNS
- Should you not be satisfied with any Item/s purchased on our website, you may return for refund, credit or exchange unused Items in a saleable condition within 30 (thirty) calendar days, subject to producing proof of purchase (invoice or delivery note) via our our stores.
- Alternatively, you can choose to return via courier for a collection fee of R75. If you wish to exchange your items, you will incur a further R50 for the new delivery. Please phone 031 274 4300 or email info@victorylab.co.za
- Should any Items purchased on our website be defective, these Items, if unaltered, may be returned for refund or replacement (where stock is available).
- Due to health reasons, we do not accept returns on items such as costumes, socks, underwear, and jewellery.
CANCELLATIONS
- You may cancel your Order prior to us sending you the Order shipping notification. Should you cancel Orders after we have sent out the Order shipping notification a shipping fee will be deducted from your refund.